Returns & Refunds

30-day money-back guarantee

We want you to feel more comfortable on your feet. If you’re not happy for any reason, you can return your Toevella within 30 days for a full refund of the product price — no fuss.

How to start a return

Email support@toevella.com with your order number and we’ll send you simple return instructions. Once your return is received, your refund is issued to your original payment method, typically within 5–10 business days.

Good to know

• For hygiene, please contact us before returning so we can guide you.
• Return postage is the customer’s responsibility unless the item arrived faulty or incorrect.
• Your statutory rights are not affected.